Off Limits
westword.com
Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.
United Sends Mixed Privacy Messages
news.com.com
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]
Alitalia Sucks
alitaliasucks.com
Consumer complaints about lost luggage and other issues. Links to related sites.
United We Strand
westword.com
Winners of Westword Online's "What United Did to My Summer Vacation" contest.
Untied
untied.com
Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.
Ryanair Campaign
ryanair.org.uk
Formerly a complaint site, now posts news articles about customer complaints about this airline and documentation of the company's efforts to shut down the site. Includes tips and addresses to contact the airline.
Some Tips For Dealing With Lost Luggage at Northwest Airlines
home.att.net
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
Unfriendly Skies
dir.salon.com
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]
NorthWorst Air
northworstair.org
Article from an ex-employee.
Out of the Blue
dir.salon.com
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]